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Perfect Travel Planner Booking Terms & Conditions

BOOKING TERMS AND CONDITIONS

Introduction

PERFECT TRAVEL PLANNER LTD TTA X5262. Booking Conditions, Website Terms & Conditions, and Privacy Policy regulate your booking with PERFECT TRAVEL PLANNER, a company registered in England & Wales with number 14535983, registered office is Office -11, Suite 2000 16-18 Woodford, Forest Gate, London, England, E7 0HA

The Booking Conditions and Website Terms & Conditions set out the rights and obligations of both parties and should be read and noted carefully. We are committed to a policy of fair trading and make every effort to ensure that your holiday with us will be an enjoyable and memorable one.

Contract

The Client named on the booking agrees to the Terms & Conditions of the booking on behalf of all the people listed and has both read and agreed to the Terms & Conditions of the booking on their behalf and consents to us using their data under the terms of our Privacy Policy and is authorized to disclose personal information such as passport details, health and dietary requirements and any disability if applicable to the booking. The Client must be over 18 years of age and reside in the UK and ensure that all the people listed in the booking are of the appropriate age to fulfill the booking if any age restriction applies to it. The Client is responsible for full payment of the booking on behalf of all the persons listed in the booking. We act as an agent of Hotel/Bed bank suppliers when you purchase a hotel booking. Your contract for the hotel will be with the relevant hotel supplier. Each supplier will have terms & conditions relating to that product. We act as an agent. And has no contractual liability in respect of this product. If booking by telephone, no contract exists until WE have accepted your booking received full payment of cleared funds, and issued a confirmation invoice to you. For online bookings, we shall send you an acknowledgment email confirming receipt of your order. The online booking contract will come into existence subject to confirmation that the booking has also been accepted by our suppliers subject to their availability.

Multi contract Packages

If your booking is a Multi-Contract Package, PERFECT TRAVEL PLANNER will act as your ‘Package Organizer’ and you will receive all the rights and benefits of the ‘Package Travel and Linked Travel Arrangements Regulations 2018’ (PTR) Multi Contract Packages are defined as a Package including a combination of two or more different kinds of the following travel services as an integral part of the booking. (1) Transport (2) Accommodation (3) Rental of vehicles and/or motorcycles (4) Any other travel service not part of 1-3 above. The travel services listed above must be purchased by you either from our website or in person before payment is made or are sold as part of an inclusive price and advertised by reference to the ‘package’ or wording to that effect. This is defined as a Multi-Contract Package as you are contracted to each of the Suppliers/ Principals responsible for your booking; however, PERFECT TRAVEL PLANNER accept responsibility for your booking as your overall ‘Package Organizer’. Please note that if your booking does not incorporate any of the travel services listed in (1-3) above but a service covered by (4), this does not constitute a Multi-Contract Package if: (a) The service does not account for more than 25% of the value of the total booking and does not represent an essential part of the booking. (b) Is purchased after the transport, accommodation, and/or vehicle/motorcycle hire has commenced. Any such booking will be defined as ‘Single Components’ and will not be subject to the rights under the PTR regulations. For Multi-Contract Packages, PERFECT TRAVEL PLANNER acts as an agent for the Suppliers/Principals of your Booking, and we will comply with our legal obligations under the PTRs as the ‘Package Organizer’. This does not prejudice or affect our agency status with the Suppliers/Principals. In the event of you having booked airport parking, airport lounges, travel insurance, or any other ancillary services, these services are not considered to be ‘travel services’ as defined under PTRs, remain outside the remit of PTR, even if they are booked as part of a Multi-Contract Package. Ancillary Services will be treated as single-component bookings.

Cancellations & Refund

Amendment By You

CANCELLATIONS & REFUNDS AMENDMENTS TO THE BOOKING BY THE CLIENT You must call or email Perfect Travel Planner on 0203 916 5034 to amend or cancel your booking. All amendments are subject to availability, limitations, and restrictions of the relevant hotel. If you wish to amend or cancel any part of your booking, an administration fee will be applicable. If you wish to change or cancel any part of your booking, an administration fee will apply. If there is a No-show from your end, no claim can be done as per supplier terms Please see the table below for specific fees applicable to your bookings: Hotels Change: Non-changeable and Non-refundable in some cases Holiday Cancellation: Non-changeable and Non-refundable in some cases

By Us Or The Supplier

AMENDMENTS TO THE BOOKING BY US OR THE SUPPLIER. PERFECT TRAVEL PLANNER reserves the right to cancel the booking if there are reasonable grounds to believe the booking is fraudulent. In such cases, we will attempt to contact you by using the telephone number and/or email address you provided at the time of booking. If we are unable to contact you or your bank/credit card provider, WE may cancel your booking without any liability. WE may also make necessary changes to your booking if the supplier/hotel asks to do so or in circumstances where it becomes unavoidable. However, most changes would be minor and communicated to you in good time before your journey commences. In the case of any significant changes that are beyond our control, WE will provide you with the best available alternative and will not be liable to offer any compensation as a result. WE may make changes to your booking if the supplier/hotel asks us to do so or in circumstances where it becomes a need. However, most of the changes will be minor and we will advise you before your journey commences. For any significant changes, which are beyond our control, we will provide you with an alternative and we will not be liable to offer any compensation.

Data Protection Policy

PERFECT TRAVEL PLANNER is fully committed to ensuring your personal data is fully protected. The information you provide to us will only be shared with service providers and any other organization essential to the provision of your booking with us. Information may also if necessary be passed on to security and credit checking organizations for the prevention and protection of fraud. We will not pass any information on to any person not responsible for part of your travel arrangements. We operate and are registered by current applicable data protection legislation. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as in the UK and the EEA countries.

Payments

If there is more than one guest, The Client in whose name the booking is made acts on behalf of all other persons and it becomes his/her responsibility for all payments. Deposits are non-refundable. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the relevant cancellation fees set out in their Terms and Conditions. If a balance extension is required and granted, a standard £20 per person charge will be applied to your booking. We accept all major credit and debit cards. However, we reserve the right to not accept credit card payments for the balance payments.

Passports/Visas/Health Requirements

It is the customer’s responsibility to ensure that you meet all the passport, visa, and health requirements of the countries you intend to visit and those that you transit through as well. All countries require that your passport should be valid for a period of a minimum of 6 months from the date of arrival in the country. You should check on all the VISA/health requirements from the embassies or consulates of the countries you are visiting or consult Foreign Office guidance. PERFECT TRAVEL PLANNER will not be held responsible if you are denied boarding or are deported due to your failure to present the appropriate documentation when requested.

General Information

We strongly recommend that you and all members of your party be covered by appropriate travel insurance covering you for cancellation, loss of luggage, and general health issues. By disclosing your personal information to us on our website or by telephone you are consenting to the collection, storage, and processing of your personal information by US. In some countries, you are subject to local taxes known as ‘stay-tax, tourist-tax, or eco-tax’, which must be paid directly to the establishment and/or airport for local services within the country in question. You are responsible for paying such additional taxes. Unless otherwise stated, breakfast, lunch, and dinner are not included in your booking. A hotel in one country may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category and rating. Star ratings stated will be those applied by the supplier through whom the accommodation is booked and these may differ from official ratings PERFECT TRAVEL PLANNER cannot be held responsible for any misconceptions relating to star ratings. All services offered are subject to availability. When booking online, your contract with a supplier will commence when we confirm that the booking has been accepted by them as all bookings made online are subject to availability. If any part of the travel arrangements made for you are not used, there will be no refund made. You accept responsibility for any damage or loss caused by you or any member of your party. Payment for any such damage or loss must be made at the time directly to the accommodation owner or manager or

City Taxes

Please note that City Taxes are likely to be payable in most tourist cities. These are not Included in our price offered. If you have booked online or have a question regarding City Taxes, please contact us at our customer service on 0203 916 5034 between 09:00 and 17:00. Mon-Fri.

Holiday Advice

Going on holiday is exciting and it is a chance for you and your family to explore a new Country, food, and culture. We would like to remind you that health & safety standards Overseas can vary from those we enjoy in the U.K. We want you to have an enjoyable Holiday but please remember that when you are in a foreign country you should exercise more care than you do at home.

Fire Safety

Familiarize yourself with the escape routes and locate the nearest fire exit to your room Study the fire instructions in your room Identify how to raise the alarm if a fire occurs Do not smoke in bed If a fire occurs, leave immediately; do not stop to collect your Belongings turn off electrical appliances when not in use

Glass & Balcony Safety

Glass doors and windows may not be toughened glass Never lean over, sit, or climb on the balcony Children Should never be left on the balcony unsupervised Keep all balcony furniture away from the railings so that children are not encouraged to climb.

Pool & Beach Safety

Most pools overseas do not employ lifeguards Do not swim immediately after a meal or if suffering from an upset stomach or under The influence of alcohol Familiarize yourself with the shallow and deep ends as dept. markings may not Be clear Pool surrounds can be slippery, so don’t run around them Observe No Diving signs and any other pool Rules supervise your children at all times Familiarize yourself with any flag system and be aware of the strong currents or Tides never swim in areas zoned off for water sports

Food and Drink

Make sure your food has been thoroughly cooked Hot food should be hot, and cold food should be cold Always drink bottled water, and ensure the seal is intact Where appropriate, avoid ice in drinks

General Safety

Avoid walking in poorly lit areas. Avoid carrying too much money and/or valuables, use a safety deposit box Secure your room when you go out, lock windows and patio doors Familiarize yourself with the direction of traffic Be careful on uneven and rough paving in resorts If some countries you need to take prevention against biting insects such as mosquitoes Use insect repellent recommended for the specific area and cover up at dusk and dawn

Sun Care

Apply appropriate sunscreen and re-apply as instructed on the Sunscreen bottle Drink plenty of water to avoid dehydration Take a sunhat, sunglasses, and lip salve Avoid the heat of the midday sun

Road/Transport Safety

Always wear a seat belt if one is provided Never drink and drive Only hire vehicles from a reputable company Take care when hiring mopeds, motorbikes or scooters, and wear helmets

Gas Safety

Should you have any gas appliances in your accommodation make sure that it Has been turned off when not in use. If gas is supplied directly from a bottle and as an extra precaution you should turn Off the supply at the bottleneck when it is not in use If you have any concerns relating to any of the appliances speak to the reception/hotel staff

Online Check-in

You need to do your online check-in for the boarding pass

Insurance

Make sure that you have an appropriate insurance cover before you go

Useful Links

For details on any travel restrictions, entry and stay requirements, and visa and travel advice visit: The Foreign Office at: www.fco.gov.uk/travel For medical advice and health advice visit: www.masta.org and www.doh.gov.uk